Frequently Asked Questions
Quick answers to what people ask most often — listings, payments, shipping, refunds, and a few things that trip up new sellers. If your question isn't here, the Contact page has the shortest path to a human.
This is a legal requirement, not a Looties choice.
Stripe must verify who receives money and where payouts go. This process is called KYC (Know Your Customer) and applies to everyone, even occasional sellers.
Not yet.
Reducing shipping costs is one of our top priorities because it directly improves the buyer–seller experience. Bundles are part of that thinking.
It's early, but we're actively working toward better solutions.
Europe: Sellers from Germany, Netherlands, Belgium, France, Austria, Spain, Italy, Ireland, and the United Kingdom can ship to buyers across Europe (including Poland, Portugal, Sweden, Denmark, Czechia, Monaco, and Andorra) and to the United States.
United States: US-based sellers can ship to US-based buyers (domestic US-to-US only). Shipping from the US to Europe is not available at this time.
Available carriers and delivery options are always shown before checkout. Prices are displayed in EUR for European orders and USD for US domestic orders.
Buyer Protection ensures your order is covered against theft, loss, or damage during transit and delivery. If an issue occurs, we reimburse the full sales value of the product. Please note that Buyer Protection does not cover the reimbursement of service fees or shipping fees.
How to file a claim:
To keep things simple, all claims must be made directly to support@looties.io. Our team will assist you in resolving the matter quickly.
Is it mandatory?
Yes. Opt-out is not possible because trust and security are non-negotiable. Allowing opt-outs would weaken the protection we guarantee for every member of our community.
Refunds are issued only when justified: item not shipped, delivery failure, approved return, or validated dispute.
When a refund happens, the buyer is refunded, the seller is informed, and the process is transparent.
Service fees are not refunded. Payment processing and operational costs are already incurred, and these fees exist to support the platform and buyer protection.
We don't actively "police" fraud ourselves.
Fraud isn't just a platform issue — it's a legal one. By using Looties, users legally commit not to sell prohibited items, misrepresent products, or attempt fraud.
This legal commitment is our current foundation. As we grow, we plan to work more closely with partners to strengthen prevention mechanisms.
